NAV

Updating SimpleHelp Timezone Information

SimpleHelp uses timezone information in conjunction with the current system time to create timestamps for logs and emails. The produced timestamps may be incorrect if this timezone information becomes outdated. You can update the timezone information without updating SimpleHelp by following these instructions:

  • Download the Oracle Timezone Updater tool (TZUpdater) http://www.oracle.com/technetwork/java/javase/tzupdater-readme-136440.html
  • Extract the downloaded binary and move the file tzupdater.jar into the installation directory of your SimpleHelp server. On Windows this is typically C:\Program Files\SimpleHelp
  • Execute the timezone updater tool. To do this on Windows run the following in a command prompt:
cd <SimpleHelpDirectory>
jre1.6.0_16\bin\java.exe -jar tzupdater.jar -u -f -v
  • On Linux or Solaris run the following in a terminal
cd <SimpleHelpDirectory>
jre1.6.0_16/bin/java.exe -jar tzupdater.jar -u -f -v
  • On completion the time zone updater will display output similar to the following:
java.home: ...
java.vendor: Sun Microsystems Inc.
java.version: 1.6.0_16
JRE time zone data version: tzdata2014i