NAV

Choosing a SimpleHelp Application Language

SimpleHelp provides all of its applications, including Remote Customer Support, Technician Console and Remote Access, in a variety of languages including:

  • Danish (da)
  • Dutch (nl)
  • English (en)
  • French (fr)
  • German (de)
  • Italian (it)
  • Portuguese (pt)
  • Spanish (es)
  • Swedish (sv)

Each language can be uniquely identified using its language code, shown above in brackets.

Downloading Translated Applications

To download and run the customer, technician or remote access application in a particular language simply add a language=code parameter on the end of the URL, for example:

Load the customer client in German (de):

http://<your server>/customer?language=de

Load the technician client in Portuguese (pt):

http://<your server>/tech?language=pt

Load the Remote Access Service in French (fr):

http://<your server>/access?language=fr

You can change the default language for embedded download buttons by appending language=code to the src embed attribute:

<script
    id = "jwEmbed"
    src = "/customer/embed.js?language=code"
    configuration = "online*,offline"
    imagegeURL = "/branding/applet_splash.png"
    type = "text/javascript">
</script>

Changing the Default Language

If you wish to use the default SimpleHelp download pages but also wish to change the default language for these pages you can follow these steps:

  • Copy the access.html, customer.html and technician.html files from DEPLOY/html to configuration/html.
  • Edit each of the files in configuration/html and append language=_*code *_onto the src attribute as shown above.