Specifying Technicians in a Support Link

When sending a customer a link to connect to a SimpleHelp server for remote support a technician may wish to restrict that customer's visibility to just one or more prespecified technicians.

While SimpleHelp provides an advanced filtering mechanism to achieve this, specifying filters for single connections can be time consuming. Instead, the technician can specify which technicians the customer should be visible to by altering the link send to the customer by using links of the form:

http://1.2.3.4/customer?technician=<technician username>,<technician username>, ...

As an example, the following link will allow the technician with username bob to view the customer connection:

http://1.2.3.4/customer?technician=bob

To allow multiple technicians to view a customer connection, each username is presented in a comma-separated list. The following example would allow both andy and bob to view the new connection:

http://1.2.3.4/customer?technician=bob,andy