Rebooting During a Support Session

When in a support session it may be necessary to log off or reboot the remote machine. Since performing either of these would terminate all apps in the current session it is necessary to install a service to retain access to the remote machine after the reboot or logoff.

SimpleHelp can easily install a Remote Access service for you while in your support session via the tools menu. Simply click the item Install a Remote Access Service. This will present you with a default configuration which you can optionally modify before clicking OK to install the service. Once installed you will be able to start an unattended session to the remote machine via the Access tab in the Technician Console.

This simple division removes the need for Admin level access when providing initial remote support and also removes the need to perform a full app installation when providing remote support, allowing your customers to feel more confident.