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Service Password Reset
If you have forgotten the password for a Remote Access Service you will need physical or other access to the actual machine in order to reset the service password.
With access to the machine you can launch the Remote Access Configuration application by using the installed shortcut should it exist. If the shortcut does not exist you can download an access installer from the /access page of your SimpleHelp server. Launching this will open the Remote Access Configuration application and will allow you to reset the password.
Scripting a Password Reset
It is possible to alter the configuration file for a service manually. Once the configuration has been altered the service will automatically reload the configuration and apply the new settings.
Open the Remote Access Service installation folder and in the JWAppsSharedConfig folder find a serviceconfig.xml file. You can then replace the line:
<SecurePassword>...</SecurePassword>
with:
<Password>mypassword</Password>
to set the password for this machine to "mypassword", or remove the line altogether to remove the need to supply a password when accessing this machine.