Changing the Default Technician Username

When logging in the default username provided in the Username field of the login dialog is the administrative user SimpleHelpAdmin.

You can change this default username to an alternative by creating a translation entry that SimpleHelp will serve to users. You can follow these steps to do so:

• Create a language translation file in the configuration/translations folder of your SimpleHelp installation for the language you are using. For example, create a file called en.txt for English. You can see a list of all supported language files by viewing the source translations in DEPLOY/translations.
• Add the following line near the top of the file substituting in the username of your choice for <USERNAME>:

DO_NOT_TRANSLATE_DEFAULT_USERNAME = <USERNAME>

If you are using a Technician app which has already logged in to your server then it will remember the most recently used login. Only newly downloaded Technician apps or ones which have never logged in to the server will use the default.